This education meets the State of Iowa’s criteria for mandatory training on Dementia Specific Programing.

Teepa Snow, National Dementia Expert and Trainer


Learning the Difference Between Confrontational and Supportive Communication
This session will teach caregivers how to develop better interaction skills when working with people living with dementia. It will emphasize the value of empathetic communication in combination with redirection and distraction. This approach is used to cope with distress and promote the use of ‘go with the flow’ and improved non-verbal strategies to enhance client understanding and responses. The goal of the session is to reduce or minimize unproductive conversations and resistive behaviors by using effective verbal and non-verbal skills.

Changing Resistance to Care to Participation in Care
This session will instruct caregivers effective strategies for reducing resistance to care while helping people with dementia during personal care and other interactions.It will enable learners to develop better observational skills to recognize and intervene effectively when behavioral challenges occur. The discussion during the session will emphasize the value of matching helping behaviors to the person’s needs and retained abilities to promote a sense of control and self-direction. Attendees will understand that matching caregiver help to the state of the person living with dementia will help to foster positive interactions during care activities rather than struggle and resistance.

Pain and Dementia: How to Recognize and Intervene When Pain is a Possibility
The focus of this session will be to help professionals use preserved abilities, observable behaviors and signs, and their knowledge of what is ‘usual’ and ‘normal’ for the individual to help screen for changes that should be investigated. Emphasis will be placed on distinguishing among changes that typically signal a worsening of dementia, an acute medical condition or emergency, medication side-effects that are significant, a ‘bad day,’ depression, and pain or discomfort that deserves attention and intervention.

Making Moments of Joy for Those Living with Dementia
The final session is designed to help caregivers recognize and appreciate their role in creating days that are filled with moments of joy and meaningful activities when caring for someone with dementia. Emphasis will be placed on developing an awareness of the importance the caregiver’s attitude and behavior play in determining the reactions and behaviors of the person for whom they are providing care. Self-awareness and self-assessment will be used to help caregivers acknowledge their own status and emotional state.